FAQ + Shipping

Turnaround

Each product is made by hand, to order. Please allow 2-4 weeks for production (Stockings are 4 weeks right now) You will receive an email when it has been shipped.

Shipping Info?

All packages are shipped Canada Post. Any customs or extra charges are the responsibility of the customer. We are not responsible for any lost, stolen, damaged or undelivered packages!!!!. Please choose tracked shipping and insurance if you are worried about lost mail!

Canada

All shipping is tracked, please see your chosen shipping method for approximate delivery time.

Expedited 2-14 business days

USA

Small packet USA air- NO TRACKING NO INSURANCE 10 business days.

Expedited + Xpresspost are available for an extra cost and include tracking.

Outside of Canada + US

International Parcel Air- NO TRACKING NO INSURANCE 6-12 business days.

Tracked expedited and xpresspost are also available for an extra cost.

*Please add products to cart and fill in mailing address to see current shipping quotes. Send an email if you have any questions.

Returns

Please contact us within 15 days of receiving your order. Product must be returned to us at the cost of the customer, once received, a refund will be given.

How do I care for my linen goods?

Napkins, Tea Towels + Garments: Wash cold, hang dry or low heat tumble.
Quilts : Hand or spot washing is best OR wash on cold and gentle with mild soap. Hang to dry or low heat tumble.
Stain Removing Tips: Dish soap! I put a drop of dish soap on the stain and let it soak, rub a bit with my finger and then wash accordingly.

Where do you source your fabrics?

After many many years of scouring the web for sources, ordering samples and swatches, and testing out so many fabrics, I now buy my fabrics from a few different suppliers within Canada and the US. Some linens are OEKO-TEX certified, and the others are finished and dyed with eco-friendly dyes in the US.

Why Linen ( and natural fibres)?

Linen is natural fibre fabric, from the flax plant. It not only produces a beautiful flower, but a useful fibre that we've been using for a very very long time. It naturally inhibits bacteria ( none of that perma-stink), dries FAST, and can hold up to 20x its weight in water. It does a good job drying dishes, hands, and bodies. Flax is a very environmentally friendly crop to grow for fibre, using much less water than cotton, very little of the plant goes to waste, and it leaves the soil nutrient rich.

The textile industry is the 3rd biggest polluter in the world. By wearing and using only natural fibres, we reduce the amount of plastics ( polyester, acrylic, rayon + other synthetics) going into the landfill as well as into our water. We can also reduce textile pollution by mending, handing down, and wearing what we have until the end of its life.